Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time Customer Service Representative will handle inquiries related to health plan services, eligibility, and billing while working remotely during evening shifts.

Key responsibilities

• Respond to and document incoming member inquiries across various service areas, ensuring accurate and timely information delivery
• Initiate contact with relevant health plan personnel to resolve complex inquiries and promote member satisfaction
• Maintain compliance with organizational standards while documenting interactions and supporting service recovery efforts

Required qualifications

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Typing speed of at least 30 WPM, with a current typing test
• Ability to pass Classification Assessment and knowledge checks during training
• Familiarity with systems used within the Member Service Contact Center (MSCC)