Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time Customer Service Representative will handle inquiries and issues related to various services, ensuring customer satisfaction while working remotely during evening shifts.

Key responsibilities:

• Manage member inquiries regarding eligibility, benefits, billing, and service reviews
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Collaborate with internal departments to resolve complaints and coordinate service recovery

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Typing speed of at least 30 WPM, verified within the last year
• Ability to effectively interact with diverse work units and organizational departments
• Must pass Classification Assessment and knowledge checks during training