Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time Customer Service Representative will handle inquiries related to eligibility, benefits, and billing while ensuring customer satisfaction and compliance in a remote work environment.

Key responsibilities:

• Manage member inquiries regarding eligibility, benefits, and billing issues while documenting all incoming contacts
• Initiate contact with relevant personnel to resolve complex inquiries and ensure effective service recovery
• Promote customer service excellence by adhering to organizational policies and maintaining confidentiality of information

Required qualifications:

• Minimum two (2) years of customer service experience required
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and typing test with a minimum speed of 30 WPM
• Demonstrated analytical and problem-solving skills
• Working knowledge of systems used within the Member Service Contact Centers (MSCC)