Customer Service Representative

Job Summary

Providing exceptional support to child support customers, the full-time Customer Service Representative will manage inbound calls, deliver one-call resolutions, and document requests while working remotely in a positive, employee-friendly culture.

Key responsibilities

• Answer inbound calls in a timely manner and provide clear, accurate information based on program requirements
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date knowledge through training to ensure effective customer service delivery

Required qualifications

• High School diploma or GED
• 1 year of Customer Service or Call Center experience
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Ability to pass a background check
• Basic understanding of a call center environment and quality monitoring processes