Customer Service Representative

Job Summary

Supporting child support customers in a remote environment, the full-time Customer Service Representative will manage inbound calls, provide one-call resolutions, and maintain accurate documentation while enjoying a positive employee-friendly culture.

Key responsibilities:

• Answer inbound calls in a timely manner and provide one-call resolutions to customer inquiries
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date knowledge of support processes through training and resources

Required qualifications:

• High School diploma or GED
• At least 1 year of Customer Service or Call Center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including familiarity with Microsoft 365 and AVAYA phone systems
• Ability to pass a background check and sit for long periods