Customer Service Representative

Job Summary

Providing exceptional support for child support customers, the full-time Customer Service Representative will manage inbound calls, deliver one-call resolutions, and maintain accurate documentation in a remote environment.

Key responsibilities

• Answer inbound calls promptly and efficiently through blended call queues
• Resolve customer inquiries by asking pertinent questions and providing accurate information
• Document requests, status changes, and complaints accurately while maintaining up-to-date knowledge of support processes

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems