Customer Service Representative

Job Summary

Handling inbound customer calls, the part-time Customer Service Representative will provide assistance to both providers and members regarding benefits, claims, and eligibility while ensuring high-quality service in a remote setting.

Key responsibilities:

• Answer inbound calls and provide resolutions for questions related to benefits and claims
• Document call notes to maintain accurate records of customer interactions
• Ensure adherence to customer service metrics, including call handling times and quality standards

Required qualifications:

• 0-1 years of related work experience, preferably in an inbound call center environment
• High school diploma or GED
• Professional phone voice and etiquette
• Demonstrated proficiency in Microsoft Word, Excel, and Outlook
• Experience in the health insurance industry is preferred