Customer Service Representative

Job Summary

Providing exceptional service and support, the fully remote Customer Service Representative will manage inquiries, assist customers with claims, and ensure accurate information delivery while working flexible hours to meet business needs.

Key responsibilities:

• Respond to customer inquiries professionally and courteously, ensuring accurate information is provided on the first contact
• Research and resolve issues, preparing and forwarding requests to appropriate operating areas as needed
• Maintain quality performance standards and follow up on inquiries, including responding to written communications

Required qualifications:

• Minimum high school diploma or equivalent; two years of college education preferred
• 2-3 years of proven work experience in customer contact, preferably in hospitality, healthcare, or pharmaceuticals
• Bilingual skills are a plus
• Strong interpersonal and communication skills, with the ability to work with minimal supervision
• Proficiency in researching and analyzing information from various systems to make informed decisions