Customer Service Representative

Job Summary

Providing exceptional support to child support customers, the full-time Customer Service Representative will manage inbound calls, resolve inquiries, and maintain accurate documentation while working remotely.

Key responsibilities

• Answer inbound calls in a timely manner and provide one-call resolution for customer concerns
• Accurately document requests, status changes, and grievances in the system
• Maintain up-to-date knowledge of support programs through ongoing training

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Basic understanding of call center environments and quality monitoring processes
• Ability to pass a background check and sit for long periods