Customer Service Representative

Job Summary

To support a growing team, the full-time Customer Service Representative will manage inbound calls for child support inquiries, providing exceptional service while working remotely and receiving comprehensive training and equipment.

Key responsibilities

• Answer calls in a timely manner, ensuring one-call resolution by understanding customer concerns
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date knowledge of support programs through ongoing training

Required qualifications

• High School diploma or GED
• One year of Customer Service or Call Center experience
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including experience with Microsoft 365 and AVAYA phone systems