Customer Service Representative

Job Summary

Providing exceptional support for child support customers, the full-time remote Customer Service Representative will manage inbound calls, deliver one-call resolutions, and maintain accurate documentation while working in a fast-paced call center environment.

Key responsibilities

• Answer inbound calls promptly and provide clear, accurate information based on program requirements
• Resolve customer inquiries in a single call by asking pertinent questions to understand their concerns
• Document requests, status changes, and grievances accurately to maintain up-to-date support knowledge

Required qualifications

• High School diploma or GED
• Minimum of 1 year of Customer Service or Call Center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Ability to pass a background check and sit for long periods