Customer Service Representative

Job Summary

Providing exceptional support to child support customers, the full-time Customer Service Representative will manage inbound calls, ensuring one-call resolutions while maintaining accurate documentation in a remote environment.

Key responsibilities

• Answer inbound calls promptly and provide one-call resolutions by understanding customer concerns
• Maintain up-to-date knowledge through training and accurately document requests and status changes
• Utilize computer programs effectively to assist customers and ensure quality service delivery

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes
• Capability to sit for extended periods