Customer Service Representative

Job Summary

Providing effective and efficient handling of phone calls, the full-time Customer Service Representative will ensure a positive experience for Sanford Health members and providers while working remotely during standard business hours.

Key responsibilities:

• Manage inbound and outbound calls, addressing customer inquiries and facilitating escalations as needed
• Document interactions accurately for tracking and analysis, ensuring compliance with data security standards
• Promote self-service options and collaborate with other departments to enhance customer satisfaction

Required qualifications:

• High school diploma or equivalent preferred; bachelor's degree is preferred
• Minimum of one year experience in providing customer service
• Proficiency in Microsoft Office and general computer skills
• Strong organizational and problem-solving skills
• Ability to handle multiple customer requests in a timely manner