Customer Service Representative

Job Summary

Working remotely, the full-time Customer Service Representative will act as a liaison between the company and customers, resolving inquiries through calls and online communication while ensuring customer satisfaction and HIPAA compliance.

Key responsibilities

• Resolve customer requests and provide information regarding products and services via inbound and outbound communication
• Notify clients of test results and review test forms for accuracy, addressing any discrepancies
• Participate in initiatives aimed at improving customer satisfaction and perform administrative support for record management

Required qualifications

• High School Diploma or GED
• At least 3 months of customer service experience
• Bilingual in Spanish preferred
• Proficiency in Microsoft Office programs
• Ability to work independently in a fast-paced environment