Customer Service Representative

Job Summary

Supporting the Medicare Supplement claims team, the temporary Customer Service Representative will manage a high volume of inbound calls, assist healthcare providers with claim payment inquiries, and leverage knowledge of health insurance benefits while working remotely.

Key responsibilities

• Serve as the primary point of contact for healthcare providers regarding claim payments and reimbursement inquiries
• Handle an average of 60-80 inbound calls per day, researching claim status and payment issues
• Document inquiries and resolutions accurately within company systems and maintain effective communication in a remote work environment

Required qualifications

• Previous customer service experience in healthcare insurance or life insurance
• Working knowledge of health insurance benefits and claims processing
• Ability to read and interpret Explanation of Benefits (EOB) documents
• High school diploma or equivalent required
• Medicare Supplement or healthcare insurance experience preferred