Customer Service Representative
Job Summary
Providing essential support to customers, the full-time hourly Tier 1 Customer Service Representative will manage inquiries from insurance issuers and application users, assist with account access issues, and triage requests while ensuring excellent service delivery during flexible shifts from 8am to 8pm, Monday through Friday.
Key responsibilities
- Deliver Tier 1 service desk support via phone and email for various customer inquiries
- Assist with account access issues, including password resets and account unlocks
- Triage and log inquiries in Service Now, assigning them to appropriate internal groups as necessary
Required qualifications
- GED or higher
- Minimum of 1 year of customer service experience managing multiple systems
- Experience with thorough documentation of customer interactions
- Ability to work flexible shifts, including nights and weekends
- Must be able to obtain and maintain a public trust clearance
Complete Job Description
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