Customer Service Representative
Job Summary
Seeking compassionate and detail-oriented individuals, the part-time Customer Service Representative will handle inbound and outbound calls to schedule rides, verify eligibility, and resolve transportation issues while working remotely for 20 hours per week.
Key responsibilities
- Answer inbound calls and assist members with scheduling, updating, or canceling transportation
- Handle concerns related to late drivers, missed pickups, and escalate urgent situations as needed
- Follow compliance requirements and ensure accurate documentation for each interaction
Required qualifications
- 1+ year of experience in a call center, customer service, healthcare, transportation, or similar role
- MUST HAVE YOUR OWN EQUIPMENT
- Strong communication skills and ability to remain calm under pressure
- Comfort navigating multiple computer systems and documenting quickly
- Reliable attendance and punctuality
Complete Job Description
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