Customer Service Representative

Job Summary

To provide exceptional customer support, the remote Associate Customer Service Representative will assist customers with Kohler and Sterling plumbing products, including installation, troubleshooting, and order placement, while working full-time during training and part-time or full-time thereafter.

Key responsibilities

• Answer inbound customer inquiries via phone and perform product diagnosis and troubleshooting
• Guide customers and trade professionals through step-by-step installation and repair processes
• Utilize various software systems to track orders, provide product information, and maintain customer satisfaction metrics

Required qualifications

• High school diploma or GED required; advanced degree preferred
• At least 1 year of customer service experience, preferably in a call center environment
• Proficient in using computers and various software applications
• Ability to work in a distraction-free environment with a reliable wired internet connection
• Knowledge of plumbing products and technical specifications is a plus