Customer Service Representative
Job Summary
Working remotely as a part-time Customer Service Representative, the role focuses on handling inbound calls from Veterans regarding their VA Medical Disability Examinations, scheduling appointments, and providing program assistance while adhering to established guidelines.
Key Responsibilities
- Answer inbound calls professionally and schedule C&P exam appointments, confirming necessary details
- Provide general support related to the program process and assist with navigation of the Veteran-facing portal
- Document interactions accurately in the CRM system and follow Standard Operating Procedures for each interaction
Required Qualifications
- High school diploma or GED required; Associate's degree preferred
- 2-3 years of customer service experience, preferably in a contact center
- Fluency in English, with clear verbal communication skills
- Proficiency in Microsoft Office Teams and Outlook
- Basic computer literacy and troubleshooting skills for common technical issues
Complete Job Description
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