Customer Service Representative

Job Summary

To support a collaborative, customer-focused team, the contract Customer Service Representative will deliver exceptional service remotely by managing customer inquiries through various communication channels during scheduled shifts within extended business hours of 6 AM-7 PM Pacific Time.

Key responsibilities

• Deliver outstanding customer support through phone, email, and chat, creating positive experiences for families
• Resolve customer inquiries, account issues, and billing concerns with a focus on first-contact resolution
• Accurately document customer interactions and collaborate with internal teams to ensure timely issue resolution

Required qualifications

• High school diploma or equivalent required; associate degree or additional post-secondary education preferred
• 2+ years of customer service experience, particularly in phone and email communication
• Demonstrated ability to manage sensitive customer situations with empathy and sound judgment
• Proficiency with Microsoft Office and experience navigating multiple computer applications
• Previous remote call center or customer support experience is preferred