Customer Service Representative

Job Summary

As the primary point of contact for inbound charter inquiries, the full-time remote Customer Service Representative will actively manage the customer engagement lifecycle, from initial inquiry through quotation and booking support, while driving revenue growth and ensuring a high-quality customer experience.

Key responsibilities:

• Serve as the main contact for inbound charter inquiries via phone, email, and chat
• Generate accurate quotations and proactively follow up on all quotes to drive conversion
• Manage customer requests, including trip changes and issue resolution, while maintaining accurate records

Required qualifications:

• High school diploma or equivalent required
• 1-3+ years of experience in a call center, customer service, or inside sales environment
• Experience handling high call/email/chat volume with strong responsiveness standards
• Comfortable using CRM systems and standard business tools
• Sales-oriented with a focus on driving conversations toward booking and revenue conversion