Customer Service Representative
Job Summary
Seeking a Customer Service Representative for a full-time position on the 2nd shift from 10:25am to 7:00pm, responsible for providing call center support and addressing inquiries related to TRICARE and Medicare benefits, while assisting with claims and billing issues, with the option for remote or onsite work after training.
Key responsibilities:
- Respond to telephone and written inquiries regarding TRICARE eligibility, benefits, and claims
- Research and resolve complex inquiries while adhering to contractual requirements
- Educate providers on billing requirements to minimize claim issues
Required qualifications:
- U.S. citizenship is required due to Department of Defense restrictions
- Must reside within the vicinity of Madison, WI
- High school diploma or equivalent
- At least 2 years of customer service experience in a call center environment
- Ability to learn medical and insurance terminology
Complete Job Description
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