Customer Service Representative
Job Summary
Providing exceptional support to members and providers, the full-time remote Customer Service Representative will manage inbound inquiries, input data accurately, and maintain high levels of customer satisfaction while utilizing computerized systems for tracking and troubleshooting.
Key responsibilities:
- Identify and prioritize caller needs, formulating appropriate resolutions
- Educate callers on program benefits and provide accurate information about services
- Meet established call center metrics while documenting interactions effectively
Required qualifications:
- High School Diploma
- Prior experience in a customer service-related field preferred
- Medical records experience and knowledge of valid ROI requests
- Understanding of HIPAA regulations preferred
- General working knowledge of Microsoft Word & Outlook
Complete Job Description
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