Customer Service Representative

Job Summary

To support a growing telehealth startup, the remote Customer Service Representative will provide exceptional support to patients through various communication channels, resolve inquiries related to appointments and billing, and ensure a positive patient experience in a fast-paced environment.

Key responsibilities

• Provide exceptional support to patients via phone, email, chat, and SMS
• Resolve patient inquiries related to appointments, prescriptions, billing, and account management
• Document interactions accurately within CRM and patient management systems

Required qualifications

• 2+ years of experience in Customer Service, Patient Support, or Customer Experience
• Experience supporting customers remotely through phone, chat, and email
• Professional-level English communication skills (written and verbal)
• Experience using CRM systems such as HubSpot, Salesforce, or Zendesk
• Self-motivated and able to work independently in a remote environment