Customer Service Representative
Job Summary
To support Veterans through an inbound call center, the full-time Customer Service Representative will assist customers with their inquiries, document call details, and provide excellent service while working remotely from home.
Key responsibilities
- Answer incoming calls and assist customers with their questions
- Document call details in the systems and solve problems for customers
- Build positive relationships with a variety of people while ensuring end-of-day coverage
Required qualifications
- U.S. citizenship with two forms of valid ID (one must be a REAL ID or U.S. passport)
- Ability to obtain and pass a VA government background check
- Preferred 1 year of call center experience
- General office skills and knowledge of standard office computer equipment
- Reliable flexibility to work solo and on a team
Complete Job Description
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