Customer Service Representative

Job Summary

To support customer needs, the full-time Customer Service Representative will provide first-level support via email and chat, manage customer inquiries, and collaborate with team members while working in a conditional remote setup.

Key responsibilities

• Provide first-level support to customers by addressing inquiries and troubleshooting issues through email and chat
• Document and track customer interactions and resolutions in CRM systems and cloud-based platforms
• Collaborate with colleagues to share insights and best practices while maintaining a positive attitude toward customers

Required qualifications

• High school diploma or equivalent
• At least 1 year of customer service experience in a fast-paced environment
• Proficiency in English (C1 level)
• Ability to thrive in a high-volume, dynamic call center environment
• Willingness to work all shifts as needed by the business