Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while working remotely during evening shifts.
Key responsibilities
- Handle and document member inquiries across various service areas, ensuring accurate and timely responses
- Initiate contact with relevant personnel to gather information and resolve complex inquiries or complaints
- Support compliance and maintain confidentiality while striving to enhance customer satisfaction and retention
Required qualifications
- Minimum two (2) years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM, with a current typing test
- Working knowledge of systems used within the Member Service Contact Center (MSCC)
Complete Job Description
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