Customer Service Representative
Job Summary
To enhance customer satisfaction and retention, the full-time Customer Service Representative will provide timely and accurate support to members, patients, and providers while handling inquiries related to eligibility, billing, and service reviews in a remote work environment.
Key responsibilities
- Manage member inquiries regarding eligibility, benefits, and billing while documenting all incoming contacts
- Initiate contact with relevant personnel to resolve complex inquiries and complaints effectively
- Promote compliance and maintain confidentiality while delivering extraordinary customer service
Required qualifications
- Minimum two (2) years of customer service experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment
- Minimum typing speed of 30 WPM
- Working knowledge of systems used within the Member Service Contact Center (MSCC)
Complete Job Description
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