Customer Service Representative
Job Summary
Providing exceptional support to members, the full-time Customer Service Representative will handle inquiries related to health plan services, ensuring customer satisfaction and retention while working remotely during evening shifts.
Key responsibilities
- Manage member inquiries regarding eligibility, benefits, billing, and service reviews, ensuring accurate and timely responses
- Document conversations and coordinate with relevant health plan personnel to resolve complex issues effectively
- Support compliance with organizational guidelines while promoting extraordinary customer relations and service quality
Required qualifications
- Minimum two (2) years of customer service or member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM, with a current typing test
- Familiarity with systems used within the Membership Service Contact Center (MSCC)
Complete Job Description
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