Customer Service Representative
Job Summary
To enhance customer satisfaction and retention, the full-time Customer Service Representative will provide accurate and timely support to members and patients regarding inquiries and issues related to health plan services while working remotely.
Key responsibilities:
- Handle member inquiries across various topics, including eligibility, benefits, and billing
- Document and respond to incoming contacts, resolving complex issues and coordinating with relevant personnel
- Ensure compliance with organizational policies while promoting exceptional customer service
Required qualifications:
- Minimum two (2) years of customer service experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment
- Minimum typing speed of 30 WPM
- Working knowledge of systems used within the Member Service Contact Centers (MSCC)
Complete Job Description
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