Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time Customer Service Representative will provide accurate and timely support to members, patients, and providers regarding inquiries about services, billing, and eligibility, while working remotely.

Key responsibilities:

• Handle member inquiries related to facilities, benefits, and billing, ensuring accurate documentation and resolution of issues
• Initiate contact with relevant personnel to gather information and coordinate service recovery as needed
• Promote compliance with organizational policies while delivering exceptional customer service to both internal and external customers

Required qualifications:

• Minimum two (2) years of customer service experience required
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated analytical and problem-solving skills