Customer Service Representative

Job Summary

Serving as the face of a Virtual Patient Care platform, the full-time remote Customer Service Representative will ensure an exceptional patient experience by answering inquiries, maintaining patient accounts, and coordinating with the medical team for scheduling.

Key responsibilities

• Greet patients warmly and provide a welcoming presence on the Virtual Care platform
• Answer patient calls courteously and professionally, providing solutions to inquiries
• Collaborate with the medical team to manage patient scheduling and maintain accounts

Required qualifications

• 2+ years of related work experience in call center, patient coordination, or claims
• 2+ years of remote work experience
• Ability to handle confidential and sensitive information
• Proficiency in Google Suite
• Experience in the medical field is preferred