Customer Service Representative
Job Summary
Providing exceptional support to insureds and carriers, the full-time remote Customer Service Representative will answer inquiries and resolve issues related to coverage, claims, and billing while contributing to business retention efforts.
Key responsibilities
- Deliver excellent customer service via phone to clients
- Maintain accurate customer service history notes and assist with processing client requests through various channels
- Update and manage customer records and process new business transactions and policy adjustments
Required qualifications
- High School diploma or General Education degree (GED)
- 1-2 years of relevant customer service and/or call center experience
- Previous experience in the insurance, healthcare, or similar industry is highly desired
- Proficient PC user skills with software programs including MS Word, Outlook, and Excel
- Bilingual ability to communicate with Spanish-speaking customers is desired but not required
Complete Job Description
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