Customer Service Representative

Job Summary

To support a dynamic team, the full-time remote Customer Service Credit Representative will engage with customers, review orders for accuracy, negotiate payment arrangements, and provide solutions while ensuring an excellent customer experience.

Key responsibilities:

• Review orders for errors and make outbound calls to verify information and provide options to customers
• Negotiate and process payment arrangements on customer accounts while adhering to established procedures
• Document account handling activities accurately and educate customers on account status and payment options

Required qualifications:

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Preferred experience in Call Center or Collections and basic knowledge of data entry
• Ability to manage difficult customer interactions effectively
• Internet speed of at least 10 MBPS download and 5 MBPS upload, with a dedicated workspace free from distractions