Customer Service Representative

Job Summary

Working in a hybrid model, the Contractor Customer Service Representative will support participants in a Contact Center by collecting and verifying social, financial, and medical information to assess eligibility for medical assistance benefits while maintaining accurate records and managing inquiries.

Key Responsibilities

• Gather, review, and accurately input diverse social, financial, and medical data for eligibility assessment
• Maintain meticulous electronic records of participant interactions and ensure compliance with program guidelines
• Handle inbound and outbound calls, addressing participant inquiries related to income maintenance programs

Required Qualifications

• High School Diploma or equivalent qualification
• Knowledge of mathematical and accounting principles related to public assistance benefits
• Experience in assessing case details and making eligibility decisions
• Understanding of public assistance program provisions and policies
• Proficiency in using personal computers and automated technologies for case record maintenance