Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities

• Handle and document incoming member inquiries to ensure accurate and timely responses
• Evaluate and resolve complex inquiries by coordinating with appropriate health plan personnel
• Maintain compliance with organizational policies while promoting customer satisfaction and retention

Required qualifications

• Minimum two (2) years of customer service or member-interacting experience
• High School Diploma or General Education Development (GED) required
• Typing speed of at least 30 WPM, with a current typing test
• Ability to effectively interact with diverse work units and organizational departments
• Must pass Classification Assessment and knowledge checks during training