Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time Customer Service Representative will provide accurate and timely support to members and providers regarding inquiries and issues related to the KP plan and services, while working remotely.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and complaints, ensuring professional and effective communication
• Document all incoming contacts and determine the nature of inquiries to respond appropriately, including resolving complex calls
• Collaborate with internal departments and external stakeholders to obtain necessary information and coordinate service recovery as needed

Required qualifications:

• Minimum two (2) years of customer service experience required
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment
• Minimum typing speed of 30 WPM (typing test must be current within one (1) year)
• Working knowledge of systems used within the Member Service Contact Centers (MSCC)