Customer Service Representative

Job Summary

Providing telephone support to customers and agents, the full-time Associate Customer Service Representative will assist with requests related to new business applications and in-force transactions while working in a hybrid telecommuting environment.

Key responsibilities

• Handle inbound and outbound calls from clients and representatives
• Assist with requests related to New Business, Claims, and in-force policies
• Process basic transactions and customer service requests with a focus on accuracy and quality

Required qualifications

• Ability to manage customer interactions across multiple administrative systems
• Experience in delivering outstanding customer experiences
• Motivation to learn and grow in product knowledge and best practices
• Strong organizational skills and attention to detail
• Ability to thrive in a fast-paced environment