Customer Service Representative

Job Summary

Working remotely in a full-time capacity, the Customer Service Representative will manage incoming and outgoing calls regarding prescription status inquiries and assist with order delivery while navigating complex computer systems to provide effective solutions.

Key responsibilities:

• Respond to incoming calls from providers and patients regarding prescription inquiries and order assistance
• Document required information in computer systems while actively listening and asking appropriate questions
• Research complex issues related to member prescriptions and pharmacy benefits across multiple databases

Required qualifications:

• High School Diploma / GED
• At least 6 months of experience in a customer service role using phones and computers
• Familiarity with computer systems and the ability to learn new software
• Experience with Microsoft Office Suite (Word, Excel, Outlook)
• Availability to work full-time with flexibility for peak season overtime