Customer Service Representative

Job Summary

Detail-oriented and reliable, the full-time Customer Service Representative will manage incoming calls, emails, and data entry tasks while assisting clients with scheduling and issue resolution in a fully remote environment.

Key responsibilities

• Answer incoming phone calls and document client issues in the ticketing database
• Process customer emails and enter tickets into the database
• Perform data entry tasks and assist management with special projects as needed

Required qualifications

• Minimum 2-3 years of experience in a customer service role, preferably in an office or remote setting
• Proficiency with Windows operating system and strong typing skills
• Ability to communicate effectively by phone and in writing, in English
• Reliable and punctual with a strong work ethic
• Attention to detail and willingness to learn about technology terms and acronyms