Customer Service Representative

Job Summary

Providing exceptional support to members and patients, the full-time Customer Service Representative will handle inquiries related to benefits, billing, and services while working remotely during evening shifts.

Key responsibilities:

• Respond to member inquiries across various service lines, ensuring accurate and timely information delivery
• Document interactions and escalate complex issues to appropriate departments as needed
• Maintain compliance with organizational policies and contribute to member satisfaction and retention efforts

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Familiarity with systems used within the Membership Service Contact Center (MSCC) is preferred