Customer Service Representative

Job Summary

To enhance customer satisfaction and retention, the full-time Customer Service Representative will provide accurate and timely information to members, customers, patients, and providers while managing inquiries related to eligibility, billing, and services in a remote work environment.

Key responsibilities:

• Handle member inquiries regarding eligibility, benefits, billing, and complaints while documenting all incoming contacts
• Initiate contact with relevant personnel to obtain information and resolve inquiries or complaints effectively
• Support compliance with organizational policies and maintain confidentiality while promoting extraordinary customer service

Required qualifications:

• Minimum two (2) years of customer service experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment
• Minimum typing speed of 30 WPM, with a current typing test
• Working knowledge of systems used within the Member Service Contact Center (MSCC)