Customer Service Representative

Job Summary

To enhance customer satisfaction, the fully remote Customer Service Representative will manage inquiries, provide information and assistance, and ensure timely follow-up while working flexible hours as needed.

Key responsibilities:

• Respond to customer inquiries professionally and courteously, determining the nature of calls and taking appropriate action
• Maintain knowledge of claims systems and member service applications to provide accurate information and assistance
• Meet quality performance standards and ensure timely follow-up on inquiries and requests

Required qualifications:

• Minimum High School diploma or equivalent; two years of college education preferred
• 2-3 years of proven work experience in customer contact, preferably in hospitality, healthcare, or pharmaceutical industries
• Exceptional customer service and problem-solving skills
• Bilingual skills are a plus
• Strong interpersonal and communication skills with the ability to research and analyze information independently