Customer Service Representative

Job Summary

To advance the healthcare industry, the full-time Customer Service Representative will manage sample and document requests, coordinate shipping and receiving, and work cross-functionally to enhance customer retention while operating in a remote environment.

Key responsibilities

• Communicate directly with partner labs to manage sample and document requests and triage order issues
• Collaborate with cross-functional teams to ensure goals related to customer retention and turnaround time are met
• Build and maintain effective relationships with laboratory employees and internal stakeholders to foster trust

Required qualifications

• 4-year college degree in Biological Sciences or a related field, preferred
• Exceptional customer service and strong interpersonal skills
• Ability to communicate effectively with patients via telephone and email
• Highly organized with superb attention to detail and accuracy
• Proven ability to learn new skills quickly and adapt to new processes smoothly