Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to health plan services, eligibility, and billing while working remotely during evening shifts.

Key responsibilities

• Handle and document member inquiries across various service categories, ensuring accurate and timely responses
• Promote customer satisfaction by resolving complaints and coordinating service recovery as needed
• Maintain compliance with organizational policies and procedures while documenting interactions with members

Required qualifications

• Minimum two (2) years of customer service experience or experience interacting with KP members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and have a minimum typing speed of 30 WPM
• Ability to effectively interact with diverse work units and understand relevant policies and processes
• Must pass knowledge checks during training