Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while working remotely during evening shifts.

Key responsibilities

• Handle member inquiries and provide accurate information on services, eligibility, and billing
• Document conversations and resolve complaints while ensuring compliance with organizational guidelines
• Collaborate with internal departments to obtain necessary information and support service recovery efforts

Required qualifications

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Familiarity with systems used within the Membership Service Contact Center (MSCC)