Customer Service Representative

Job Summary

Providing essential support to members and customers, the full-time Customer Service Representative will handle inquiries related to benefits, billing, and member services while working remotely during evening shifts.

Key responsibilities:

• Manage member inquiries regarding eligibility, benefits, and billing, ensuring timely and accurate responses
• Document all incoming contacts and resolve complex calls related to specialized product lines
• Collaborate with internal departments to obtain necessary information and support service recovery efforts

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and have a minimum typing speed of 30 WPM
• Ability to effectively interact with diverse work units and understand relevant policies and processes
• Demonstrated ability to manage work with minimal direction and complete required training successfully