Customer Service Representative

Job Summary

Providing higher level support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while working remotely during evening shifts.

Key responsibilities:

• Handle and document member inquiries across various service categories, ensuring accurate and timely responses
• Initiate contact with relevant Health Plan personnel to obtain necessary information for resolving inquiries
• Support compliance with organizational standards while maintaining member privacy and confidentiality

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated analytical and problem-solving skills