Customer Service Representative
Job Summary
To enhance customer satisfaction and retention, the full-time Customer Service Representative will provide accurate and timely support to members, customers, patients, and providers regarding inquiries and issues while working remotely.
Key responsibilities
- Handle member inquiries across various topics, including eligibility, benefits, and billing
- Document all incoming contacts and respond to complex calls related to specialized product lines
- Collaborate with internal departments to resolve complaints and coordinate service recovery
Required qualifications
- Minimum two (2) years of customer service experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment
- Minimum typing speed of 30 WPM
- Working knowledge of systems used within the Member Service Contact Centers (MSCC)
Complete Job Description
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