Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while working remotely during evening shifts.
Key responsibilities:
- Handle complex inquiries and complaints from members regarding various services and benefits
- Document conversations and follow established procedures to ensure compliance and quality service
- Collaborate with internal teams to gather necessary information and resolve member concerns effectively
Required qualifications:
- Minimum two (2) years of customer service experience or experience interacting with members
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and knowledge checks during training
- Typing speed of at least 30 WPM, with a current typing test
- Familiarity with systems used within the Membership Service Contact Center (MSCC) preferred
Complete Job Description
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